What makes a good facilitator? I found some hints in the Serious Work book and on the website of the International Association of Facilitators …

The 6 Facilitation Competencies

1. Create collaborative relationships
2. Plan appropriate group processes
3. Create and sustain a participatory environement
4. Guide groups to appropriate and useful outcomes
5. Build and maintain professional knowledge
6. Model positive professional attitude

More about Facilitation

• Management 3.0 Products: Kudo Cards
• How to Create a Customer Journey Map
• The “Serious Work” Book
• Facilitation Fundamentals
• 4 LEGO Serious Play Processes
• 5 Questions to Ask Before a Meeting
• A list of Good Verbs
• 5 Core Principles of Excellent Meetings
• Death by Meeting by Patrick Lencioni
• Scrum Master as a Facilitator

Sources

• Serious Work: How to Facilitate Lego(r) Serious Play(r) Meetings and Workshops
• Extended version: IAF Core Competencies