Key points of the HBR article about emotional intelligence of groups by Vanessa Urch Druskat and Steven B. Wolff.
To build a foundation for emotional intelligence, a group must be aware of and constructively regulate the emotions of:
• individual team members
• the whole group
• other key groups with whom it interacts
Here´s a short extract from the article telling us how to achieve this.
Individual team members
- Understand the sources of individuals’ behavior
and take steps to address problematic behavior.
- Encourage all group members to share their perspectives before making key decisions
- Handle confrontation constructively.
If team members fall short, call them on it by letting them know the group needs them
- Treateach other in a caring way— acknowledge when someone is upset;
show appreciation and respect
The whole group
- Regularly assess the group’s strengths, weaknesses, and modes of interaction
- Invite reality checks from customers, colleagues, suppliers
- Create structures that let the group express its emotions
- Cultivate an affirmative environment
- Encourage proactive problem solving
Other key groups
- Designate team members as liaisons to key outside constituencies
- Identify and support other groups’ expectations and needs
- Develop cross boundary relationships to gain outsiders’ confidence
- Know the broader social and political context in which your group must succeed
- Show your appreciation of other groups
Build Group Norms