Definition of “Kaizen Culture” in one sentence.
A workplace culture where the entire workforce is focussed on continually improving quality, productivity, and customer satisfaction is known as a “kaizen culture”.
A few characteristics:
- workforce is empowered
- Individuals feel free to take actions, and implement fixes and improvements
- management is tolerant to failure if the experimentation and innovation was in the name of process- and performance improvement
Source: Kanban: Successful Evolutionary Change for Your Technology Business by David J. Anderson
